Client service associates are often the glue that holds an advisory business together. These valuable assistants are typically adept at performing myriad tasks that would take most brokers and advisors who employ them at least twice as long to accomplish.
What does it take to be hired for this position? The path to becoming a registered client service associate is fairly straightforward in many respects, but those who are most effective in this position often obtain training and certifications that make them invaluable additions to any team or office.
Key Takeaways
Client service associates are often the glue that holds an advisory business together.Client service associates perform many tasks, including assisting clients with stock quotes, account balances, and account-related details.Some brokerage firms require a client service associate to become registered for various securities licenses. Most client service associates are paid a salary, but those with securities or insurance licenses may qualify for commissions and bonuses.
History and Evolution
The client serviceassociate position has evolved, to the point that many of those who work in this capacity perform functions that go far beyond those of their predecessors. In the past, successful brokers hired secretaries who sometimesopted toobtain a securities license, so that they could take simple orders if their boss was not available. They also performed routine administrative tasks, such as typing, filing, and mail duty. This position gradually morphed into the registered sales assistant position, where licensed administrative personnel might play a more active role in the broker’s business, and could help with tasks such as marketing campaigns and compliance management.
Today’s client serviceassociates can often do almost everything brokers and planners can do, including bringing in new business, maintaining the company’s websiteand social media presence, managing compliance, and interactingwith clients at a deeper level. And, of course, most of them still perform the normal routine duties of setting up new client accounts, processing paperwork, cashiering and handling securities, filing and planning office events. A recent job posting for this position listed the followingduties forthe eventual hire:
Provide service to clients professionally, and respond to regular inquires
Present clients with called information like stock quotes, account balances, and varied account-related details
Ensure that concerned financial consultants areinformed of details and activities associated with registered clients’ transactions and accounts
Support concerned financial consultants inarrangingand executingdirect mail campaigns
Comply and learn all companyprocedures and policies
Convey potential problems promptly to respective branch management or financial consultants
Resolve customer complaints and inquiries proactively
Identify issues requiring instant elevation to financial advisor or branch management team member
Provide top-level of discretion related to client, branch, financial consultant, and company details
Ensure all suitable and required account documents are acquired and updated
Provide support professionally on the telephone for respective financial consultants
Help clients’ to transfer funds and securities, along with issuing checks as requested
Convey information on absent paperwork and securities, along with unpaid funds, to clients
Ensure conformance with firm and branch policies and standards
Usecompany computer systems to provide services to clients and assigned FCs.
The Path to Get There
In terms of tangible criteria, the requirements to become a client serviceassociate are simple. The word 'registered'usually means securities-licensed and -registered with the Financial Industry Regulatory Authority (FINRA) and/or the U.S. Securities and Exchange Commission (SEC). FINRA and the SEC regulate and govern the brokerage industry as well as the financial markets to ensure that investors are protected, and the market performs efficiently.
Thus,a Series 6 or 7 and 66 licenses are usually required. Series 6is a license to sell insurance, mutual funds, and variable annuities. The Series 7 license covers everything except commodities and futures, including taxation, equities, options, and debt instruments. The Series 66 license covers investment advice and transacting securities trades for customers.
Those who handle futures transactions, which buy and sell commodities or insurance accounts, will need proper licensure. Basic administrative and typing skills will be needed, along withproven attention to detail, and the ability to deal with customers. For these reasons, candidates with prior customer service experience are often favored for these positions.
Those who would like to attain this position would be wise to begin by working as, say, a customer service representative for a mutual fund company or bank, where they can learn basic skills such as dealing with unhappy clients, managing paperwork, and multitasking. Earning some certifications, such as that of Financial Paraplanner,which handles the administrative duties for a financial planner, can help. The Financial Paraplanner certification is offered by the CFP Board. Also, working as a paralegal can boost your chances of being hired.
This type of experience looks good on a résumé and will help to prepare applicants for the daily rigors of this job. Client service associates today are often expected to go above and beyond the normal call of duty in their daily routines, to help promote the business, and satisfy the needs of its customers. There may be times when they are expected to spend weekends or holidays attending corporate events or completing necessary tasks that fall outside the initial job description.
Compensation and Benefits
Most client service associates are paid either a salary or, less commonly, an hourly wage. Those who have securities or insurance licenses may also earn commissions on any transactions that they have closed as well as bonuses or other additional incentives for their accomplishments. Glassdoor.com shows that the average compensation for registered associates is approximately $45,000. The salary range for this job might run somewhere from $30,000 at the low end to perhaps $80,000 for superstar assistants who can perform unique high-level functions.
Those who work for brokers at large firms are also typically provided with benefits packages, such as life and health insurance, as well asa retirement plan. The benefits offered to associates at small retail firms can vary considerably from one company to another, but those who work for highly profitable firms may enjoy a considerable smorgasbord of perks not commonly offered to administrative assistants.
Those who aspire to become financial advisors or planners at some point should also consider starting as a client service associate. This can help them get their foot in the door and gain valuable experience while they take financial planning coursework or use their licensesto accumulate their book of business.
The Bottom Line
Client service associates play a vital role in the financial industry, for both clients and the companies and advisors who employ them. Many of these associates are indispensable members of close-knit teams who perform high-level functions daily. For more information on what you need to do to get hiredas a client service associate, visit the Financial Planning Association website at www.fpanet.org.
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